Estate management services · Gauteng
Resident help line for complexes and estates in Gauteng
Residents and owners get a help line for day-to-day queries, common-property maintenance logging and facility bookings such as the clubhouse.
Cloud Hawk is an independent estate management company. We are not a managing agent: we work alongside your managing agent and take the day-to-day off the shoulders of trustees and directors, for sectional title schemes and homeowners' associations anywhere in Gauteng.
What is included
- A help line during normal office hours, Monday to Friday, excluding public holidays
- A WhatsApp bot that answers residents at any hour and logs their requests
- Day-to-day queries from residents and owners handled for the trustees
- Common-property maintenance logged and assigned to the right service provider
- Facility bookings such as the clubhouse
How we deliver it
An estate manager is appointed to your estate, with an onsite presence that can be daily if your estate needs it. Behind the manager are our 24/7 WhatsApp bot and service desk app, fully hosted and managed by us, so every request has a reference number, an owner and a deadline.
Our other services
- Onsite presence
- Meetings and governance support
- Notices and newsletters
- Resident administration
- Liaison
- Site inspections
- Service provider oversight
- Reporting for trustees